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    • Embracing AI in the modern contact center

      Embracing AI in the modern contact center

      TechRadar· 59 minutes ago

      In the contact center industry, it’s safe to say that the initial buzz around AI has quickly given way to a constant hum. Today, organizations everywhere...

    • Opinion | Anchovies Are Always a Good Idea

      Opinion | Anchovies Are Always a Good Idea

      New York Times· 3 hours ago

      The mantra of four tastes was repeated — with a few notable exceptions — until a Japanese chemist named Kikunae Ikeda posited in the early 1900s that...