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    • Embracing AI in the modern contact center

      Embracing AI in the modern contact center

      TechRadar· 17 minutes ago

      In the contact center industry, it’s safe to say that the initial buzz around AI has quickly given way to a constant hum. Today, organizations everywhere...

    • Aid worker marks 500 days in Ukraine

      Aid worker marks 500 days in Ukraine

      BBC via Yahoo Canada News· 58 minutes ago

      While Mr Betoin said he was "mentally exhausted", he was thinking about the “devastating events of no energy and heating” in the winter. He described ...