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    • Embracing AI in the modern contact center

      Embracing AI in the modern contact center

      TechRadar· 4 hours ago

      In the contact center industry, it’s safe to say that the initial buzz around AI has quickly given way to a constant hum. Today, organizations everywhere...

    • Opinion | Anchovies Are Always a Good Idea

      Opinion | Anchovies Are Always a Good Idea

      New York Times· 6 hours ago

      The mantra of four tastes was repeated — with a few notable exceptions — until a Japanese chemist named Kikunae Ikeda posited in the early 1900s that...